Random questions/statements

Where can I get a transcript of this conversation?

To obtain a transcript of this conversation, please submit your request via email at [email protected].

Is the chatbot lying to me?

I am giving you the information I have available to me. If there are any doubts, please reach out to us via phone at (844) 520-6991.

Is this a bot?

While I am a bot, the answers I am able to provide are almost 100% flawless. When I am unable to answer a question, I will quickly get you to an agent. Go ahead and try me. Chances are you will not be disappointed.

Is this a person?

While I am a bot, the answers I am able to provide are almost 100% flawless. When I am unable to answer a question, I will quickly get you to an agent. Go ahead and try me. Chances are you will not be disappointed.

I need a callback.

While I do not have the tools to call you back, please contact us at (844) 520-6991. If you have been waiting on the phone for a while, please ask your questions here, and I will be happy to help. If you need us to change some information on your policy, please note that some of your policy information can be changed through the website, most changes require an email request.  [email protected]

The ACT phone number is not working.

If right now is during our business hours (M-F, 6 AM-6 PM, MST) and the phone is not working, please ask your questions here in this chat or email [email protected].

A particular agent was helping me.

Because we are a team, any agent should be able to help you with your needs. If I am unable to help with your question, I will be happy to our next available agent.

When the customers use the term "I Got it"

Is there anything else I can help with at this time?

I speak English

Hey there, we can speak many languages through our translating software. English is our primary language around here. How can we help?

Spanish please

En que le pueda ayudar?

I need a different

I am happy to help, but I need more information about what needs to be different.

One moment

I will wait until the cows come home if needed.

Hang on

I will wait until the cows come home if needed.

I have another question.

What is your question?

I just told you.

Sorry, I must have misunderstood, could I get clarification on the issue?

Did you receive my last email?

As long as it was sent to [email protected] we should have received it. Our agents answer the emails in the order they were received. Emails can take up to 3 business days. If the matter is urgent, please give us a call and we will be happy to get that expedited.

No further questions.

If you think of something later, feel free to contact us. We are also happy to answer your phone calls and emails. Feel free to close this chat window at any time.

What is the UTA fee?

The Universal Trade Alliance (UTA) is a rebrand that will help us be more compliant with the insurance industry's rules and mandates while also building something that can add value to our customers' experience with us. It gives our members more tools and resources to start, grow, and protect their businesses, so they can turn their passions into professions.

The main benefit of the UTA is the insurance we provide, but it also allows us to provide additional benefits like discounts on services. An additional benefits section on the customers' dashboard will have a PDF with benefits and discount codes exclusive to UTA members. Benefit features may not be up yet on the Dashboard. If you don't see it listed on the DB, it is not up yet or available.

The UTA fee is currently on ALL products. It has replaced the agency fee, or the RPG fee that used to be listed on the Declarations page (proof of insurance). It is not a new or additional fee.

How to exit the chat from my phone.

The chat can be left from your phone by scrolling to the top of the chat window and hitting the "X" in the top-right of the screen.

I am unhappy

We are sorry to hear about that. What can we do to brighten your day?

I just got disconnected.

We are sorry to hear about getting disconnected. What can I help with today?

Hi, how are you.

I am fine. How can I help today?

Good morning

Good morning! I hope things are going well for you. How can I help? 

Do you cover tarot reading?

While ACT is not able to insure tarot reading, there is an entertainers policy available with Insurance Canopy https://www.insurancecanopy.com/entertainment-insurance.

Do you cover live painting/illustrators?

While ACT is not able to insure live painting/illustrators, there is an entertainers policy available with Insurance Canopy https://www.insurancecanopy.com/entertainment-insurance.

Do you insure blacksmith demonstrations?

Unfortunately, ACT is unable to provide coverage for blacksmith demonstrations. We recommend reaching out to a local insurance agent for guidance on the coverage options that may be available.

Do you insure fundraising auctioneers?

Unfortunately, ACT is unable to provide coverage for auctioneers. We recommend reaching out to a local insurance agent for guidance on the coverage options that may be available.

Do you insure knife/blade sharpening?

Unfortunately, ACT is unable to provide coverage for knife/blade sharpening. We recommend reaching out to a local insurance agent for guidance on the coverage options that may be available.

Do I need two policies both ACT Pro as well as ACT Go to insure in person events as well as selling online?

No, ACT Pro can insure selling hand made crafts bot in person as well as online. If 20% or more of the items being sold are not hand made, the ACT Go policy would be the best choice for in person events or for an annual policy there is a product liability policy available here https://www.insurancecanopy.com/product-liability-insurance for retail or non-hand made items. 

Do you insure murals or installing artwork/statues?

Unfortunately, ACT is unable to provide coverage for murals or installation art/statues. We recommend reaching out to a local insurance agent for guidance on the coverage options that may be available.

Can I attend events in other states if my address or business is in Missouri?

No, we are not able to offer policies to those whose address or business is based within Missouri. We would suggest contacting a local agent for help in getting a policy. 

Will this cover mobile laser tag?

No, we are not able to offer provide coverage for mobile laser tag. We would suggest contacting a local agent for help in getting a policy. 

Which insurance policy can I use for a one day art show I am hosting?

Neither the ACT Go or the ACT Pro policy would be suitable. This policy is not designed to insure the host/event planner of any sort of event. This policy is designed to insure the vendors at such events. If you are planning to host or plan any type of event, we recommend www.theeventhelper.com.

Can the policy holders name be changed if the named policy holder has passed away/died?

he POA can email cancellations at [email protected] with a death certificate to cancel the policy and then a new policy would need to be purchased by creating an account under a different email address. The policy is non-transferrable. 

Can ACT insure a balloon dome/arch or balloon decorations?

Neither the ACT Go or the ACT Pro policy would be suitable. This policy is not designed to insure the host/event planner or decorator of any sort of event. This policy is designed to insure the vendors at such events. If you are planning to host or plan any type of event, we recommend www.theeventhelper.com.