PCI Random FAQs

Pet Care Insurance frequently asked random questions

Greetings

Hi there

Hello, how can I help today?

Hello

Hello, how can I help today?

General questions

I am OK

We are happy to hear you are OK. If you need more assistance, you know where to find us.

Do you offer services in Spanish?

We offer service in Spanish. Gracias por preguntar. En que le podemos ayudar?

Is Veracity/PCI hiring at this time?

Please go to https://www.veracityinsurance.com/careers to see all of our career opportunities.

General statements

I have been on hold for a while.

We apologize for the delay. We are currently experiencing a higher than usual call volume. Please ask your questions here and we will be happy to assist you.

I am helping a friend/family member with their policy.

That is kind of you. How can I help?

I have a question.

Please state your question and I will be happy to help.

I received the same answer.

If you received the same answer about your inquiry, please provide specific details regarding your question or issue for clarification. For additional assistance, you can reach out to our customer support during business hours at 844-520-6990, or email us at [email protected]. We're here to help you!

I already purchased a policy.

What questions can I help with about your current policy?

How to report something

I will need more details on what needs to be reported. What can I help with?

RPG questions

What is the UTA fee?

The Universal Trade Alliance (UTA) is a rebrand that will help us be more compliant with the insurance industry's rules and mandates while also building something that can add value to our customers' experience with us. It gives our members more tools and resources to start, grow, and protect their businesses, so they can turn their passions into professions.

The main benefit of the UTA is the insurance we provide, but it also allows us to provide additional benefits like discounts on services. An additional benefits section on the customers' dashboard will have a PDF with benefits and discount codes exclusive to UTA members. Benefit features may not be up yet on the Dashboard. If you don't see it listed on the DB, it is not up yet or available.

The UTA fee is currently on ALL products. It has replaced the agency fee, or the RPG fee that used to be listed on the Declarations page (proof of insurance). It is not a new or additional fee.